PATIENT TRANSPORTATION COORDINATOR-INTEGRATED CARE Job Number: 00121495
Job Posting: Apr 9, 2018, 9:50:11 PM Closing Date: Apr 24, 2018, 4:59:00 AM Full-time Shift Start Time: 8:00 A.M. Shift End Time: 4:00 P.M.
Collective Bargaining Unit: SEIU Local 73 Posting Salary: 21.677
Organization: Health and Hospital Systems
Stroger Hospital
Integrated Care
1901 W. Harrison St.
Chicago, IL 60612
Shift: 8am-4pm
JOB SUMMARY
The Patient Transportation Coordinator organizes transportation for patients' in need of transportation services that are receiving care on John H. Stroger, Jr. campus. Assesses if the patient has impairments or limitations that require specialized transportation system and schedules services accordingly. Works to identify the patient's insurance coverage to determine which transportation carriers will be utilized. Identifies opportunities for improvement and makes recommendations to improve patient care.
TYPICAL DUTIES
Answers incoming calls from staff and/or patients to schedule transportation services to/from providers appointments and pre/post-op visits
Reviews and understands transportation benefits in support of patients seeking care on John H. Stroger, Jr. campus
Assures that all requests for transportation are completed according to guidelines
Identifies if the patient has impairments or limitations that require specialized transportation system
Documents all information thoroughly into the computer system such as special instructions
Verifies if the patient has active health coverage and schedules transportation based on insured or uninsured status
Notifies patient and staff of transportation arrangements
Contacts interpreter services department, as needed, to facilitate patient communication
Assists in tracking the number of requests for transportation received and reports results
Provides guidance into the development of patient and staff materials to explain transportation opportunities available to patients
Assesses patient satisfaction with transportation arrangements
Identifies opportunities for improvement and makes recommendations to improve patient care
Performs other duties as assigned
MINIMUM QUALIFICATIONS
Associate's Degree from an accredited college or university is required (must provide official transcripts at time of interview)
Two (2) years of full-time customer service work experience in a healthcare environment scheduling patient appointments (is required)
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
PREFERRED QUALIFICATIONS
Bilingual English/Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Strong customer service and empathy skills
Demonstrate attention to detail supporting thorough documentation
Ability to multi-task and meet deadlines in a fast paced and stressful environment
Ability to maintain a professional demeanor and composure when challenged
Ability to work flexible hours including weekends, evenings and holidays as needed
VETERAN PREFERENCE
PLEASE READ
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
