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The Field Services Technician is responsible for the day-to-day operational support of the end user community through the installation, configuration, upgrade and maintenance of workstation and peripheral equipment.
Includes the resolution of problems reported by the Customer Support Center and the implementation of new functionality
Documentation and adherence to policies, procedures and standards of the organization is an important part of this position
Responsible for delivering high quality, cost effective solutions to all levels of users
Includes support for both the technology and processes
Responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole
Additional responsibilities include the preparation and execution of training sessions, documentation, written and oral communication, preparation of routine project status reports, and participation in department customer service programs
High school diploma or equivalency
Associates Degree and personal computer equipment service training or equivalent work experience preferred
PC, peripherals and desktop operating system knowledge
Knowledge of desktop operating system software
4 years of experience supporting and maintaining PC's
Licenses, Registrations, or Certifications:
A+ Hardware certification or equivalent experience
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.