GENERAL SUMMARY OF DUTIES – To strategically lead the credentialing shared services activities. Work collaboratively with Parallon Shared Services CEOs, CPC AVPs, well as Division offices and corporate departments to assure credentialing functions meet internal and external standards.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Lead the CPC management teams to assure that the CPCs operate in a manner that meets the established service levels and published governmental, accreditation, and audit requirements
- Act as a proactive liaison between the CPCs, Division Executives, Hospital Executives, and corporate representatives
- Maintain communication with regional CPC AVPs to assure standard and accurate processes are being maintained
- Work with Parallon and corporate IT&S to assure that desired technology is delivered fully tested, within budget, and within scheduled timelines
- Work with Parallon reporting department to meet growing demand for credentialing data and reports from facilities, divisions, group, and senior executive requestors
- Serve as a central point of contact for audits, compliance reporting, and legal issues
- Troubleshoot and resolved credentialing customer service and operational issues raised by hospitals, divisions, groups, and various corporate departments
- Work with corporate recruiting and HCAPS/SSP to strive for maximum efficiencies with recruited and/or employed provider onboarding
- Report regularly to VP of UR Parallon Business Solutions to confirm status of operations and compliance with all requirements
- Responsible for the creation, modification, and compliance with CPC policies and procedures.
- Assure all CPC policies and procedures are applied to CPC activities and take action, as needed, if improvement or issue resolution is required
- Manage corporate credentialing shared services departmental including recruitment, hiring, process and application training, performance evaluations, coaching/counseling, and terminations
- Establish, monitor, and report on corporate IT&S and operational budgets