Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.
The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.
The UCSF Family Medicine Center at Lakeshore offers primary care for patients of all ages including infants, children, adults and seniors. In family medicine, all members of a family may receive medical care from the same doctor.
Our mission is to provide extraordinary primary care. We are the medical home from birth to old age for patients from all walks of life and diverse cultural and family backgrounds. We aim to create a learning and healing environment with our patients, students and colleagues and to model innovative, conscientious, high quality care.
At Lakeshore, doctors provide a wide range of primary care services including, preventive medicine, care of ongoing chronic illnesses and treatment of acute or serious problems. Services include primary care for adults and children, prenatal care and dermatology..
When a patient needs more specialized care such as laboratory, X-ray or emergency services, the staff at Lakeshore refers patients to the appropriate specialist and department at UCSF Medical Center. Lakeshore doctors communicate and collaborate with specialists and hospital doctors to ensure that their patients receive the most complete care available.
Under the general supervision of the Administrative Director, the Practice Manager will be responsible for supervising the daily operational, human resource, administrative and business functions of the UCSF Family Medicine Center at Lakeshore practice. S/he will work independently and have primary responsibility for the supervision of all practice administrative staff at the Lakeshore site. S/he will have joint supervisory responsibility of day to day operations with the Administrative Nurse Manager.
The Practice Manager must have the ability to lead and prioritize multiple projects and work well with staff, patients and providers. The Practice Manager role is a professional leadership role that functions with a high degree of independence, initiative, assertiveness, and diplomacy, which are necessary in dealing with faculty, staff and patients in a complex environment. The Practice Manager must be able to assess and confidently respond to situations with limited information, prioritize workload, develop creative win-win solutions, and make recommendations.
The flexibility to orient and work at all UCSF Medical Center locations is required.
- Five to ten years overall experience in related field with minimum five years experience supervising multiple or complex business units, departments, or sites
- Clinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology
- Bachelor's degree in related area and / or equivalent combination of experience / training
- Proven ability to organize, manage multiple priorities, and delegate and delegate work functions efficiently
- Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation
- Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff
- Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes
- Effectively communicates interdepartmental interests to stakeholders and seeks win-win solutions in a collaborative style. Defuses conflict with other departments while advocating for UCSF Primary Care. Strives to be known as a fair and approachable representative
- The flexibility to orient and work at all UCSF Medical Center locations is required
- Master's degree
- LEAN, 5S or/and Six Sigma leader training
- Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments
- Project management and/or application system implementation experience
Living Pride Standards
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.