The Clinical Applications Analyst II provides advanced support of the Epic applications related to the acquisition and use of assigned Clinical application/systems modules. In performing duties and tasks, the incumbent applies specific clinical knowledge, to ensure effective and optimal use of current applications, incorporation of enhancements or process improvements, all in collaboration with senior members of MHS’ Clinical implementation/support teams. The Clinical Applications Analysts may participate and occasionally lead any phase of both large and small projects; individuals are accountable for the success of assigned tasks, operation of assigned system modules, and user understanding of such applications. The Clinical Applications Analyst also functions as a point of user contact for Information Services and is accountable for specific customer/user satisfaction. Individuals within this job classification may also assist with specific Clinical Training materials,
educating staff, physicians and others as such are related to relevant information systems and services.
Essential Functions and Responsibilities of the Job
List of broad job specific functions that employees must be able to do:
• Receive and respond to calls for assistance from the Service Desk/Operations during and after business hours.
• Manage direct calls for assistance from customers – volume varies based on census, rounding, meetings, projects and optimization activities
• Respond to requests for assistance from IS colleagues and IS site management
• Provide education and support to physicians and clinicians.
• Manage personal queue, issues, and tickets in task/issue management system: Complete documentation, contact information and follow-up communication once task/issue is resolved.
• Research, analysis and support for IS team
• Participates in and occasionally leads various clinical optimization projects to ensure achievement of objectives, timetables, budget, and overall project success.
• Identify and resolve routine problems and issues associated with assigned applications to ensure high levels of availability and user satisfaction. Maintain contact with MHS’ Clinical users and senior team members to ensure understanding of needs, assignments, and overall goals.
• Collaborate with Application Architects, Project Managers, Technical Specialists and senior team members to meet evolving user needs related to existing or anticipated application modifications. Participate in the development of user requirements for new or updated applications.
• Actively participate in available education and training programs to increase understanding of assigned applications, technology, clinical quality, and general information management.
• Able to monitor and report the frequency and effectiveness of end user training efforts. Maximizes findings to increase end user’s utilization of clinical and patient access and financial systems functionality.
• Participate in Clinical User Group meetings and Roundtable sessions as assigned.
• Undertake ad-hoc assignments as required to react quickly and positively to new or emergent situations.
• Be at work and be on time
• Follow company policies, procedures and directives
• Interact in a positive and constructive manner
• Prioritize and multitask
List the minimum experience, skills, knowledge and abilities required to do the job.
• Some understanding of key business applications and related information technologies.
• Two to three years’ experience as a programmer/analyst, systems analyst, technical specialist, or equivalent clinical experience.
• Good analytical, logical thinking and problem-solving skills.
• Good communications skills, both verbal and written.
• High energy levels and tolerance of tight deadlines, time pressures, and ambiguity.
• Working knowledge of specific Clinical applications/modules with “Certification” and/or “Proficiency” status pending as is appropriate to specific vendors such as Epic (ability to attain certification within 6 months of hire if applicable).
• Working knowledge of PCs, collaborative computing tools, re-engineering/process improvement techniques, healthcare information management, general information architectures and technology, systems integration, laws, and regulations relevant to assigned applications.
List the education licensures or certifications preferred or required to do the job.
Bachelor’s degree in Computer Science or Information Systems, Healthcare Informatics, and/or licensed healthcare professional desirable.