The Human Services Department (HSD) is the planning, grant-making and direct service entity for the City of Seattle’s human service investments. In this capacity, HSD works to make a measurable impact for the most vulnerable people and communities, including children, youth and families, survivors of gender-based violence, people who are unstably housed and homeless, seniors, and persons with disabilities. The department invests in programs that help connect people with resources and solutions during times of need so that all can live, learn, work and take part in strong, healthy communities.
The Human Services Department (HSD) seeks a skilled and visionary executive to lead our Aging & Disability Services division (ADS), which operates as the federally designated Area Agency on Aging (AAA) for Seattle/King County. This is an exciting opportunity to lead Washington State’s largest AAA to promote a high quality of life, independence and choice for older people and adults with disabilities.
The AAA is part of inter-local agreement with King County and is guided by the Advisory Council on Aging and Disability Services, a 27-member appointed citizen group. As a regional leader on aging and disability issues, the Division Director works closely with government leaders and the citizen advisory board to inform policies at the local, state and national level.
The ADS Division Director is responsible for the overall direction and management of the AAA, which is charged with advocacy, strategic planning and system development, and administering contracted and direct services for older adults and adults with disabilities who live in Seattle/King County. Operational responsibilities include over $42M in local, state and federal funds and 160 staff.
This visionary leader will demonstrate an active knowledge of the needs of older persons and persons with disabilities and the ability to direct strategic initiatives which address root causes of inequities, reduce barriers, and enrich systems that contribute to an age-friendly community. This individual will need to understand the interdependencies and connections between human service, healthcare, and built infrastructure. The person in this role must demonstrate a deep understanding of and strong commitment to undoing institutionalized racism.
The ADS Division Director reports to HSD’s Deputy Director.
- Provides advocacy leadership and subject matter expertise in our regional and state efforts to align to promote the assets of older individuals, to advocate for the recognition of the older adults in state, regional, and local policies and plans.
- Provide leadership on and input into health care system reform policies
Strategic Planning & Development:
- Develops and implements policies, operational plans, and program business models.
- Expands knowledge base of best-practice approaches and models for providing services and ensuring cross division integration.
- Develops, implements, and updates the Four-Year Area Plan on Aging required by the Older Americans’ Act, and coordinated by the Washington State Unit on Aging.
- Works closely with the partnership agencies and the Advisory Council on Aging and Disability Services.
- Oversees continuous quality improvement efforts using data to improve service delivery, trend identification and analysis, program planning, and course correction.
- Collaborate with Seattle’s public health strategist and Seattle/King County Public Health leaders to enhance systems and individual well-being.
Program & Fiscal Oversight:
- Develops a contracted aging network of agencies to provide a continuum of services to older adults and individuals with disabilities to improve or maintain independence and reduce social isolation.
- Provides leadership to all investments, services, and programs that address critical transition periods in the lives of Seattle/King County’s vulnerable adult populations.
- Administers a large suite of direct services which includes Family Caregiver Support, Medicaid case management program supporting 11,000 clients at home per month and other social work services supporting elders in their home.
- Oversees day-to-day operations of the division, including fiscal and contracting decisions.
- Ensures services are delivered seamlessly by overseeing multiple aging and disability programs and initiatives.
- Provides fiscal oversight for more than $42 million which is invested in key initiatives to support the King County community.
- Establishes adequate internal controls to ensure compliance with City of Seattle and the Washington State Unit on Aging expectations for service delivery and fiscal operations. Monitors programmatic and fiscal data related to ADS’s core business.
- Establishes work flow expectations for staff which align with the priorities of HSD and the City of Seattle.
- Creates an environment based on open, clear, and consistent communication among staff within the division.
- Holds regular meetings with management and staff for planning, communication and other purposes.
- Works closely with the Advisory Council, which is mandated under the Older Americans Act to advise HSD on all matters relating to the development of the area plan, the administration of the plan, and operations conducted under the plan.
- Fosters an environment of collaboration through partnerships with government entities, private sector agencies, community-based groups, and clients.
- Develops and provides presentations communicating primary business objectives to clients, as well as to the community, City and County Councils, municipalities, and other constituent groups.
- Fosters an environment in alignment with the vision and direction of the department to develop, implement, and manage the department’s strategic plan.
- Works with the partnership agencies to align the various strategic planning processes with ADS’ process in developing the four-year Area Plan on Aging.
- Creates a learning environment where staff are engaged, flourish and contribute to the work of HSD.
- Communicates with leaders regarding business critical initiatives, updates, and activities.
- Regularly monitors staff performance, provides coaching and other corrective support to staff as needed. Hires, promotes, demotes, and disciplines staff as appropriate.