Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com.
The Patient Admissions Coordinator serves in a referral, placement, and coordinator role by initiating the patient intake process, working with referral sources, and obtaining necessary medical information in a timely manner, to enhance the patient admissions experience for patients, referral sources, and centers, through timely communication, coordination with all parties involved, as well as providing transparency and visibility to the admissions process.
This position is responsible for receiving and processing requests for patient admission into centers. The Patient Admissions Coordinator also obtains and enters the pertinent patient data into the database in compliance with assigned area.
Essential Functions: Serves as the primary contact for the initial administration of patient referrals and admission to Satellite Healthcare (SHC) centers; acts as a liaison with the referral sources, centers, patients, and discharge planners; obtains medical information in a timely manner to ensure an expedited and efficient admissions process to a preferred center location
The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards. Employees must abide by all Satellite's standards of patient care, patient's rights and ethical treatment, and adhere to safety and quality programs.
Uses knowledge of SHC, patient, and referral source locations for proper placement
Responsible for following the patient admission process according to business practices; communicates to appropriate parties according to the established procedures and in compliance with all regulatory requirements
Collects all data or packet for admissions according to SHC policy to ensure efficient processing of admissions, including insurance and other financial information; completes the preliminary paperwork and standard admissions forms including assisting with collection and documentation of comorbid information
Obtains necessary approvals to ensure the efficient processing of admissions data according to SHC policies and procedures
Utilizes appropriate systems to ensure accuracy, tracking, and reporting
Coordinates internally with Intake/Authorizations and Business Development to establish appropriate placement of patients
Follows up in a timely manner, and escalates urgent needs such as admissions denials from centers or billing groups to management as needed
Communicates in a timely manner with individual centers based on admissions and prompt scheduling processes
Collaborates with center staff and other internal departments to effectively to resolve issues impacting a patient's admissions process
Recommends updates or changes to the admission criteria, policy, and procedure
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Maintains effective and professional relationships with all referral sources by providing outstanding customer service
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner