Planned Parenthood Columbia Willamette (PPCW) is committed to providing, promoting, and protecting access to sexual and reproductive health care in Oregon and Southwest Washington. Since 1963, PPCW has provided a broad range of sexual and reproductive health care, including family planning, preventative care, and other medical services; trained and educated community members on issues of sexuality; and advocated for the protection of reproductive rights and freedom in Oregon and Southwest Washington. Each year, more than 58,000 women, men and teens visit a PPCW health center, located in NE and SE Portland, Milwaukie, Beaverton, Salem, and Bend, Oregon; and Vancouver, Washington.
We believe that we are leading a movement for reproductive health care and education, and we are looking for people who want to help us transform the world. As our Manager of Clinical Quality Improvement, we can offer you:
- A supportive atmosphere and collaborative environment
- A focus on education and prevention
- Organizational emphasis on high-quality practices
- The unique chance to combine mission with medical practice
- A gratifying personal experience
Position Details: This is a non-represented, exempt position.
Schedule: Full-time (37.5 hours/week).
Location: NE Portland
Benefits: 4.2 weeks Paid Time Off (starting rate for first 2 years), excellent employer-paid Medical, Dental, and Vision Insurance, FSA, Short and Long Term Disability, Life AD&D Insurance, 403b Retirement Fund, and employee assistance program.
Compensation: $73,500 - $110,250 (DOE)
• Licensure as a registered nurse and BSN degree required.
• Five (5) years progressive clinical and/or administrative experience, quality focus desired.
• Prior supervisory or management experience in a related health care field.
• Must have a current CPR certification.
• Knowledge and experience in OSHA, CLIA, privacy laws, access, and release of information, quality and risk management and related guidelines and requirements.
• Experience in Women’s Health preferred.
• Professional, positive attitude with proven ability to contribute effectively to highly functioning work teams.
Application Process: This position will be open until filled; however, interviewing will likely begin no sooner than early May. Please refrain from inquiring about your application status until mid-May. Applications may be submitted online through our website or emailed to jobsATppcw.org. Applications must be submitted with a cover letter. Applicants who do not meet the above stated minimum requirements will not be considered.
Under the supervision of the Director of Clinical Services, the Manager of Clinical Quality Improvement (CQI) is responsible for administering the affiliate’s clinical quality improvement program in accordance with customer and agency requirements. This position monitors and ensures affiliate compliance with standards of quality patient care, PPFA accreditation standards, applicable state licensing requirements, and other applicable federal/state regulations. The Manager of Clinical Quality Improvement monitors and analyzes the trends in documentation, treatment protocol and service delivery, and serves as the agency’s HIPAA Privacy Officer. This position oversees the department functions of all quality management and improvement services in PPCW health centers, including the following:
- Clinical risk management
- Incident reporting
- Quality Improvement
- Patient safety
- Laboratory Services, CLIA
The Manager of CQI is responsible for objectively and systematically monitoring and evaluating the quality and appropriateness of patient care. They pursue opportunities to improve patient care and satisfaction and assist in the resolution of problems that are identified. Provides clinical support and training to the Case Management team, which includes both licensed and non-licensed staff.
- Coordinate all quality management activities, relating directly to health center activities, including medical, EHR and clinical audits. Monitor and maintain audits on care and services; compile data and assist centers in developing corrective action plans. This includes, but is not limited to, follow-up referrals, HIPAA, contraceptive management, special services, surgical procedures and consumer feedback.
- Serve as agency HIPAA Privacy Officer.
- Compile statistical data and write narrative reports summarizing quality assurance findings, for internal quality improvement purposes, and as required by PPFA, Title X, NAF, VFC, etc.
- Document, evaluate and follow-up on any medical occurrences. Oversee the Incident Reporting system per current ARMS guidelines. Prepare quarterly summary report for Medical Management Team and annual report for PPCW Board of Directors
- Maintain legal hold system and coordinates release of information from medical records.
- Provide ongoing training and develop training tools for all health center staff on Quality Management as it relates to clinical practice.
- Conduct clinical safety meetings with the safety clinic assistants every other month.
- Receive and relay all legal correspondence for review by Chief Operating Officer, Corporate Compliance Manager, ARMS and agency counsel as appropriate.
- Manage laboratory services in conjunction with the Director of Laboratory Services ensuring quality and cost-effective lab services, including proficiency testing and applications, licensure applications, CLIA laboratory quality assurance assays, and associated report preparation and submission.
- Ensure compliance with Vaccine for Children (VFC) program and other vaccine administration.
- In collaboration with the Medical Management Team, PS Administration and the Chief Operating Officer, update appropriate departmental policies and procedures.
- Assume responsibility for special projects or other duties as assigned.
- Coordinate the Employee Exposure/Blood Borne Pathogen program in collaboration with Human Resources.
- Additional reasonable tasks and responsibilities as assigned by supervisor.
Leadership – Outstanding leadership with demonstrated excellent internal and external customer service skills and a commitment to providing the highest level of customer satisfaction
Strategic Thinking – Able to develop strategies in support of the organization and establish plans to execute
Business Knowledge – Thorough knowledge of agency standards, guidelines, policies, procedures. Understands products and services; knowledgeable of operations and fiscal responsibilities
Management – Plans resources, organizes and adjusts to achieve goals through collective efforts
Organization – Strong organizational skills. Able to manage multiple issues and projects as well as responding to unplanned issues.
Team player – Demonstrates behavior that brings people together to solve problems and achieve results Proven ability to contribute effectively to highly functioning work teams
Confidential – Able to manage information in a way that honors all parties; acts with integrity and professionalism
Communication Skills – Excellent verbal and written communication skills; articulate, professional, and able to communicate effectively with patients, all PPCW staff (administrative, clinical and non-clinical) and members of the community
Problem Solving/Objectivity – Must be analytical and a creative problem solver
Technology/Tools – Proficiency in NextGen, Microsoft Word, Excel and Power Point and Outlook. Willingness and ability to adapt to change, including advances in technology
Travel – Required to travel to all health centers. Must have reliable transportation and a valid driver’s license
Accountability – Takes personal responsibility for the quality and timeliness of work. Accepts responsibility for mistakes and identify ways to improve. Communicate expectations of others clearly and directly. Complies with established policies, rules, and workplace expectations.
Equity – Creates an inclusive and welcoming work environment by practicing equity, learning to appreciate difference, challenging inequity, and striving for justice.
Integrity – Performs and communicates in a truthful and ethical manner. Fosters a work environment that values and demonstrates trust and honesty. Respects and maintains confidentiality.
Mission-Oriented – Work activities and priorities support the mission, strategic direction, and financial sustainability of the organization.
Relationship Building – Builds positive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Promote collaboration and commitment within teams to achieve goals and deliverables.
Planned Parenthood Columbia Willamette is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, marital status, age, mental or physical disability, genetic information, application for workers’ compensation benefits, use of statutory protected leave, veteran or military status, pregnancy, union activity, or any other characteristic or status protected by applicable federal, state or local laws. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.