Job Posting: Feb 6, 2019, 11:09:59 PM Closing Date: Feb 21, 2019, 5:59:00 AM Full-time Shift Start Time: 12:00 P.M. Shift End Time: 8:00 P.M.
Collective Bargaining Unit: AFSCME 1111 Health and Hospital Systems Posting Salary: $18.170 Hourly
Job Summary
Based on area of assignment, arranged patient appointments in a timely professional fashion. The Navigator I links patients to appropriate clinical services based on CCHHS policy and procedures, patient history, and insurance coverage.Under the supervision of the Manager of Inbound Calls, The Navigator I will arrange patient appointments in a timely and professional manner based on the area of assignments, will link patients to appropriate clinical services based on CCHHS policy and procedures, patients history, and insurance coverage.
Typical Duties
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Refers callers to health centers according to area of responsibility.
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Meets established department standards for number of calls serviced and quality audit score; remains available tor calls throughout the day; maintains a professional friendly demeanor at all times especially during stressful encounters with challenging patients.
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Messages staff using Cerner message function in accordance with Cook County Health & Hospitals System (CCHCHS) policies and procedures
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Keeps abreast of changes in clinics that impact ability to schedule as well as changes in CCHHS services e.g. flu shots, changes to physician availability.
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Performs other duties assigned.
MINIMUM QUALIFICATIONS
· High School Diploma or GED is required . (Must provide proof at time of interview).
· Three (3) years of work experience in a medical office or ambulatory care environment scheduling patients utilizing Cerner or other electronic record or scheduling software is required.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
PREFERRED QUALIFICATIONS
· Previous call center experience in a multi-clinic ambulatory care center.
· Bilingual skills in English/Spanish or English/Polish
KNOWLEDGE, SKILLS, AND ABILITIES
· Strong oral, written communication and listening skills
Interpersonal skills necessary to work with a diverse patient population and health care personnel including, physicians, nurses, social workers, and support staff
Demonstrated ability to retain a professional, friendly, and customer focused demeanor in a high volume, stressful environment especially when dealing with challenging patients
· Ability to follow CCHHS policy and procedures
· Ability to effectively work independently and as part of a team
· Demonstrated excellence in customer service
Strong initiatives
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VETERAN PREFERENCE
PLEASE READ
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
