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We are recruiting for a Human Resources Specialist to join our Human Resources Department in Louisville, KY.
Responsible for handling special employee programs. Responds to policy and procedure related inquiries from employees and leaders via phone and email regarding assigned programs. Reviews all documentation submitted and determines participation/request eligibility within policy guidelines.
Serves as subject matter expert for Professional Choice Account (PCA) program policies and procedures
Reviews all requests to determine participation eligibility as outlined in the PCA program policy; request additional or missing information as needed; notify requester of final decision
Escalates PCA request issues to the appropriate leader/department as needed
Collaborates with leadership on policy and procedure changes
Works with Payroll to resolve issues and ensure program benefits are paid to the employee timely and accurately
Tracks all incoming requests and provide status reports as requested
Prepares detailed monthly, quarterly and annual reports on program usage to include payments and denials for senior leaders
Enters approved requests into SAP record for payment
Manages and stores PCA documentation received according to document retention guidelines
Participates in information sharing with co-workers; identifies trends and passes recommendations for improvement to the supervisor
Interfaces with employees and management in a courteous and professional manner and provides general assistance regarding Kindred policies and procedures
Participates in developing department goals, objectives and processes
Attends and participates in department meetings
Performs other duties as assigned/needed
Strong organizational skills, high attention to detail and customer focus.
Willingness to work additional hours to meet work objectives
Strong computer skills with working knowledge of Microsoft Office, word-processing and spreadsheet software, HRIS, Internet
High degree of emotional intelligence
Excellent oral and written communication and interpersonal skills which include the ability to effectively communicate in a courteous manner with staff, co-workers, leadership, vendors and internal and external customers.
Ability to identify problems and develop solutions
Ability to manage several tasks simultaneously; set priorities and plan work to meet deadlines
Ability to work with a team to create effective departmental strategies and meet department goals.
Ability to maintain confidentiality at all times.
Adheres to dress code; appearance is neat and clean while on duty.
Maintains confidentiality of all employee information to assure employee rights are protected.
Reports to work on time as scheduled; adheres to policies regarding notification of absences.
Represents the organization in a positive and professional manner.
Complies with all organizational policies regarding ethical business practices.
Service Excellence Requirements:
Work efforts reflect a passion for exceeding customer expectations.
Displays responsibility by taking ownership of quality service.
Exhibits a commitment to results by looking for and recommending/implementing process improvements.
Demonstrates commitment to interpersonal excellence through professional greetings, proper telephone etiquette, common courtesy, a professional attitude and appearance.
Recognizes the benefits of team collaboration. Shows respect for fellow employees by working together to get the job done.
Effectively addresses customer concerns and resolves conflict in a manner that is fair to all.
Some college required; degree preferred
Minimum of 3 years experience in an employee data processing or quality role in human resources or a combination.
Applied knowledge of employee record maintenance in HRIS (SAP), customer service and payroll processes and practices is preferred.
Depending on a candidate's qualifications, this position may be filled at a different level.
If you are a current Kindred/RehabCare employee Click Here .
Job : HR/Training Primary Location : KY-Louisville-Human Resource Ops Organization : 4980 - Human Resource Ops Shift : Day