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Provides Intake Clinical Assessments to persons seeking treatment throughout the Mental Health/Behavioral Health System. Intake assessments include interviewing clients and family members to assess factors relevant to the treatment process, orienting consumers/families to services, and scheduling appointments. Responsibilities include completing all Intake Clinical Assessments and monitoring each case through continuum of service. Provides care management services to consumers when indicated. Activities include assessment, coordinating referrals, linkage to other agencies and providers, consultation, and advocacy. Coordinates the admission procedures to Partial Hospitalization and Outpatient services within the Behavioral Health System (BHS).
SPECIFIC POSITION DUTIES:
Demonstrates an ability to complete the Intake Clinical Assessment and disposition in a timely manner.
Intake Clinical Assessment outlines an effective plan of care according to identified needs of the consumer.
Demonstrates ability to prioritize clinical situations and resolve complex referral and authorization issues.
Completes all clinical notes, Intake Clinical Assessment, weekly statistics, monthly report to supervisor and other paper work in an accurate and timely manner. Could assess and utilize computer systems EPIC and Harris Micrographics to enhance the electronic record.
Demonstrates participation in training and education appropriate to maintenance of the required clinical skills.
Works effectively with other treatment team members on coordination of care management activities and delivery of interventions in consumers’ assessments.
Maintains effective communication with consumer, consumer’s family and Intra/Inter agency members and other caregivers to ensure service delivered maintains appropriate standards of care.
Delivers effective care management in cooperation with staff in non-clinical service areas.
In coordination with the Insurance Verifier, and Administrative Case Manager ensures all service authorizations, and financial requirements for BHC referrals are met.
COMPETENCIES AND SKILLS:
Demonstrates customer focused interpersonal skills to interact in an effective manner with practitioners, the interdisciplinary health care team, community agencies, patients, and families with diverse opinions, values, religious and cultural ideals.
Demonstrates ability to work autonomously and be directly accountable for practice.
Demonstrates ability to influence and negotiate individual and group decision-making.
Demonstrates ability to function effectively in a fluid, dynamic, and rapidly changing environment.
Demonstrates leadership qualities including time management, verbal and written communication skills, listening skills, problem solving and decision-making, priority setting, work delegation and work organization.
Demonstrates the ability to receive stimuli from multiple sources simultaneously
Demonstrates organization and delegation, negotiation and conflict resolution, and possesses the ability to be self-directed, flexible, and committed to the team concept.
Demonstrates teamwork, initiative and willingness to learn, accepts and respects diversity without judgment, and demonstrates strong customer service values.
Demonstrates excellent written, verbal, and listening communication skills, positive relationship building skills, and critical analysis skills into case management practice.
Demonstrates general computer knowledge and capability to use computers.
EDUCATION AND/OR EXPERIENCE:
A basic knowledge of psychological principles, theories and approaches, interviewing and assessment skills, and abnormal behavior as normally acquired through completion of a B.A./B.S. degree or master degree in psychology, social work or human services field.
One-year work experience is necessary to gain practical knowledge of dealing with problems of people with mental and emotional disorders and understanding the intricacies of working with inter/intra agencies.
Knowledge of community resources, Pennsylvania Mental Health Procedures Act, Geisinger Holy Spirit Health System and Behavioral Health Center polices which is normally acquired within three months of on-the-job training.
Child Abuse and Criminal Record clearance.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in an office environment.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
GEISINGER HOLY SPIRIT is a strong and growing healthcare provider serving south-central Pennsylvania. Geisinger Holy Spirit includes its flagship Geisinger Holy Spirit Hospital, a 311-bed Joint Commission accredited acute care facility located in Camp Hill, Pennsylvania. Geisinger Holy Spirit employs more than 2,600 people and has more than 500 physicians and advanced practitioners on its hospital medical staff. Sponsored by the Sisters of Christian Charity, Geisinger Holy Spirit delivers patient-centered care guided by Catholic values and the Ethical and Religious Directives of Healthcare. Geisinger Holy Spirit provides a comprehensive array of both inpatient and outpatient services across the continuum of care, including acute care, home health, emergency medical services, physician practices, and a host of outpatient facilities located throughout south-central Pennsylvania.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.