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The ED Navigator/ community health worker is an individual who works to educate and provide outreach to communities and high risk populations. This position serves to lessen health inequities while providing support and advocates for those in the community who need extra help. This individual does not provide patient care and does not extend or substitute for the more specialized services of a doctor, nurse, or social worker.
The ED Navigator will assist non-emergent patients and caregivers to identify barriers and circumstances that led the patient to ED, assisting patients as they navigate the complex healthcare system. The ED Navigator will assist patients in better utilizing the healthcare resources available, and seeking care in the appropriate setting.
The primary source of navigation will occur through telephone calls, but can include face-to-face encounter. The ED navigator will be available for hospital beside visits based on individual patient needs for Healthy Louisiana enrollees admitted to the hospital through a hospital physician or through their primary care provider.
Certified Medical Assistant or Licensed Practical Nurse
Strong public speaking skills
Understanding of public health, such as knowledge of health status of populations, health disparities, determinants of health and illness, prevention and health promotion strategies.
Ability to work collaboratively with community members and other organizations
Ability to use technology to increase effectiveness of community benefit efforts, including use of web based public health resources in assessment and planning, software for tracking and reporting community benefit and social media to share information about the organization's community benefit work
Experience carrying out community benefit and/or public health and community health improvement initiatives, particularly assessment and program planning, implementation and evaluation
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.