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As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
The Patient Access Service Specialist (PASS) performs patient admitting and registration activities in accordance with established hospital and departmental policies and procedures. This position is part of a 24/7 Patient Access Team that completes all registration, insurance verification, co-pay collection, admission, discharge and transfers for all emergent and urgent patients.
The PASS are required to provide excellent customer focused and efficient service to both internal and external customers, and represent both Nemours and the ED in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times.
Interviews patient and/or guarantor face to face to complete efficient and accurate registration , which includes demographic, geographic and financial information.
Obtains appropriate signatures for consent to treat and financial responsibility which includes interaction with division of family services, social work, nursing supervision and other outside facilities/agencies to define the legal guardian.
Provides patient and/or family with information required by state and federal regulations
Consistently demonstrates excellent, empathetic and knowledgeable customer service skills to internal and external customers including, but not limited to, patients, families, physicians, co-workers, payors, etc
Notifies payors of all urgent and emergent admissions and ensures that required pre-authorizations have been obtained.
Coordinates with nursing staff to timely process patient transfers and discharges
Verifies insurance benefits and eligibity by utilizing all available resources
Is aware and adheres to all State and Federal Regulations including, but not limited to: EMTALA, HIPAA, OSHA, and the Joint Commission
Collects all applicable co-pays and posts to the patients account
Assists with proper patient identification
Other projects and duties as assigned by the lead or manager
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.