Position Summary

The primary consulting goal will be the prevention and/or control of general and professional liability risks, proactive risk reduction strategies, effective risk treatment and performance improvement measures and improved patient safety and patient outcomes. 

Position Purpose & Objective / Focus

Provides knowledgeable and experienced professional consultation, education and mentorship for insured clients in implementing and maintaining a comprehensive risk management and patient safety program.  The Risk Consultant is able to speak at local client facilities and write/develop risk management and patient safety materials.   The Consultant is also able to independently deliver/teach/provide a variety of Coverys risk management products and services.  The Consultant is able to consultatively explore client needs for business development purposes and provide knowledgeable recommendations regarding appropriate Coverys Risk Management services. 

Essential Duties & Responsibilities

• Participates in implementing the goals and strategic plan of the Coverys Risk Management Department.
• Provides proactive, knowledgeable, consultative marketing of Coverys Risk Management products and services to insured clients and prospective insured clients. The consultant serves as a trusted advisor to support the client’s risk management and patient safety needs.
• Performs risk management and patient safety consultation which includes on-site assessments and telephone advice, including Helpline, focusing on risk identification and risk reduction implementation strategies. Capable of independently performing High-Risk Clinical Assessments with mentoring as needed for  specialty specific (e.g. Infection Prevention; Wounds and Hyperbaric) clinical areas in the hospital setting and all general Practice Risk Assessments with mentoring on Medical Practice Leadership Assessment (MPLA). Capable of researching questions for policyholders.
• Prepares reports including recommendations, loss review and benchmarking data. Assists clients in the implementation of assessment recommendations providing proactive risk reduction guidance to mitigate exposures and improve patient safety.
• Exercises discretionary judgment and utilizes appropriate research/information when acting as a resource and providing direction/consultation/education to insureds.
• Demonstrates effective collaboration with Core Units such as Underwriting, Claims & Business Development.
• Consults with insureds and prospective insureds (as assigned) to review and analyze relevant risk exposure data offering unique and practical solutions appropriate to the setting and a customized risk service plan and consultation.  Able to develop a customized risk management strategy for each assigned client.
• Participates in approved healthcare risk management organizations and stays abreast of current risk management and patient safety topics.
• Maintains technical and professional expertise in order to provide current, innovative, customer focused risk management and patient safety consultation/education. Able to develop risk management and patient safety materials, with mentoring, at a professional publication level (e.g. new assessment tools, instant emails)
• Provides educational presentations to facilitate the understanding and implementation of the risk management and patient safety process within the department and company, to clients and at regional meetings.
• Documents all client and potential client interactions and service, within defined timeframes, utilizing the appropriate information location.
• Develops and updates Coverys Risk Management materials as assigned utilizing current and professional resources and following Coverys Business Writing Style Guide. Able to independently research and develop new consulting and educational tools that are comprehensive and cutting edge.
• Able to manage diverse and large accounts as assigned with high-level customer satisfaction.
• Assists in meeting new business and retention goals by actively supporting other Coverys business units with client consultation and referrals. Able to market the products and services of Coverys Risk Management and Coverys Business Units to potential insureds.
• Collaborates with assigned Coverys Risk Management team leads to identify, develop and implement risk management and patient safety products, education and services.
• Ability to organize, prioritize, communicate and meet established deadlines.
• Produces accurate, quality and professional consulting reports, tools and educational materials in keeping with established timelines.
• Travels and manages aggressive travel schedule so as to maximize efficiency and minimize cost.
• Understands and follows client and company confidentiality and HIPAA policies.