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Performs many of the non-clinical tasks required to deliver care. Coordinates the interaction of an assigned clinical area with Support Service departments to deliver a high level of customer service to co-workers, patients and the clinical staff. Works in a self-directed manner to prioritize the delivery, preparation, use, cleanup, and storage of most supplies, medications, equipment, and other non-staff resources for a clinical area. Provides leadership and support to the operations of Care Support Services. Assists the Care Support Services Supervisor with staff, resource, and process management. Assists in the development of more efficient support systems / processes.
Supports the care delivery process by coordinating Care Support Services staff to ensure all assigned daily duties are being completed.
Daily duties may include any non-clinical activity required to support the delivery of care.
Ensures the proper management of the resources for an assigned clinical area, including procurement, transport, storage, preparation, cleaning, and maintenance assistance.
Resources may include any supplies, non-controlled medication, linen, equipment, or other materials required for patient care or for other required activities.
Maintains a current understanding of the supplies, equipment, services, other resources, and operations provided by the Support Services departments.
Assures timely and effective response to department and clinical unit requests and requirements.
Monitors and responds to activity and issues.
Responsible for monitoring and maintaining performance metrics which accurately indicate the performance of staff and utilization of resources for assigned work areas.
Develops new metrics as appropriate or requested by leadership.
Proposes improvements in efficiency of staff duties and job processes and actively works to implement the improvements.
Utilizes metrics to drive and evaluate improvement projects.
Solicits and encourages staff suggestions for improvements.
Works to promote a team environment and open communication within the work area.
Acts as a mentor for employees.
Participates on interdepartmental teams as needed.
Builds a sense of employee pride, promotes good morals, and creates an environment of participation.
Ensures all assigned work areas are maintained in a clean and orderly fashion.
Provides for a safe environment by taking corrective measures to maintain a neat and orderly work environment in optimal functioning order.
OSHA, Department of Health, and Joint Commission regulations must be followed.
Maintains a good understanding of all utilized technology, including both hardware and software.
Maintains a knowledge of required information systems.
May act as a trainer for the staff.
Provides direct supervision to assigned personnel.
Assists with maintaining proper documentation, including policies and procedures, and staff training manuals.
Assists with staff adherence of all applicable policies and regulations.
Assists with the creation of the weekly work schedule.
Schedules breaks and lunches daily for all managed staff.
Rotates staff and alters schedules as required to fill vacancies due to call-offs, or other unplanned absences.
Alters normal routines and schedules to respond to emergency conditions as they occur.
Assists leadership with the budget process as required.
Completes annual employee evaluations as well as goal setting for responsible employees.
Assists employees with goal completion by providing encouragement and support.
Assists with disaster response coordination and planning.
Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
High School Diploma or Equivalent (GED)- (Required)
Minimum of 3 years-Related work experience (Required), Minimum of 1 year-Managerial/Supervisory (Preferred)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13... hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.