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Command Center Analyst - Remote
JOB SUMMARY
Entry-Level Command Center Analyst to maintain user-profiles and databases for three separate Contact Center solutions; inContact, NICE IEX Workforce Management, and NICE Engage Quality Management. Also will be responsible to monitor and manage dialer activity, business performance, prepare reports that will enable the business unit to analyze and improve, and contribute to improvement plans. The position is also responsible for the Command Center shared email account, modifying skill assignments, assisting users, and reme
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