The incumbent in this position serves as a Lead Supervisory Social Worker for the VA Caregiver Support Line (CSL), located in Canandaigua, NY. The CSL employees 104 full time staff with expected growth, during the hours of Monday- Friday 7:30a-10:30p and Saturday 7:30a-5:30p. The employee performs the administrative and personnel management function relative to staff supervised. The employee establishes guidelines, goals, and performance expectations for staff, clearly communicated through the formal employee performance management system. The employee observes workers' performance; demonstrates and conducts work performance critiques and provides feedback and evaluates employee performance. The employee works to resolve informal and formal complaints and grievances and develops employee
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