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Access Specialist II
Position SummaryPerformsvariou s appointment and access-related dutiestoinclude, but not limited to, sc heduling,canceling, rescheduling, generalappointment information, and di rections.Coordinateservices across multiple DUHS and PDC clinical locations, departments andproviders.Serviceorie nted tasksaretransactional and productivity-based.Profes sionallyand effectively, communicate verbally and in writing withpatient s, referringproviders, colleagues, andDuke Providers.Act ivelyidentify, listen, and understand the needs ofthecaller.Owncalls through the resolution ofrequests.Proactive lyresolve conflict, utilizing emotional intelligence and positive langu


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