This position is in the Extended Care and Rehabilitation Service Line. The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. Duties include, but are not limited to: -preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment; -serving as a telepresenter within scope of practice during clinical video telehealth(CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter; -serving as an imager and clinical data manager for store and forward telehealth(SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically. -completing standardized clinical questionnaires and templates within scope of training and applicable guidelines; -receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system; -screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; -monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations; -communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care; -configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology; -ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. -providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies; -maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation; -arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies; -ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans Work Schedule: Full-time; Monday - Friday, 7:30 AM - 4:00 PM Telework: If approved, will be on an ad-hoc basis Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.