The New Jersey VA HCS- Lyons Campus is currently recruiting for 1 Health Technician (Audiology). The Audiology Health Technician position is designed to provide assistance to the audiologists in meeting the clinical needs of the patient population served in the Audiology and Speech Pathology Section of the Physical Medicine and Rehabilitation Service of the NJ VA HCS. The incumbent serves as a team member of the Audiology and Speech Pathology Section and provides health care support services. Hearing aid troubleshooting and repair The incumbent is responsible for routine repairs of all hearing aids that may be delivered or mailed to the Audiology clinic. During clinic hours, s/he meets with veterans on a one-to-one basis to solve hearing aid problems. In this capacity, the incumbent provides primary level troubleshooting and repair for veterans who are experiencing hearing aid problems. The ability to succeed in this role requires effective communication with patients who have communication disorders. Services commonly provided by the technician include evaluation of the hearing aid's function and fit, changing of batteries, process removal of stuck batteries, replacing battery doors, cleaning of electrical contacts, removal of impacted cerumen from the hearing aid, replacing ear mold tubing, inspecting and replacing cords, and counseling the veteran in optimal use and proper methods of care for the instruments. The incumbent will operate tools and equipment that range from simple brushes to computer-operated systems. S/he must possess the ability to operate fine-handled tools in complicated and stressful situations as with an uncooperative patient. The equipment and purposes include but are not limited to the following: brushes, cloths and modified dental tools to examine, clean and repair hearing aids; chemical mixtures to repair hearing aid shells and produce impressions of the external ear, otoscope and video otoscope to inspect and demonstrate factors of the external ear; electronic and air-powered devices to test, clean and rejuvenate prosthetic devices and batteries; buffer-grinder and drilling power tools for the modification of hearing aid shells; hot air units for the purpose of bending plastic prosthetic devices; electro-acoustic and computerized hearing aid analyzer systems and/or real-ear systems for the measurement of hearing aid performance or defects. When it is necessary for a hearing aid to be returned to a VA contract manufacturer for repair, the incumbent prepares all the necessary paperwork and records, wraps the hearing aid, and ships it. The incumbent makes appropriate entries in the clinic's record tracking system in to order to ensure that the hearing aid is properly tracked during the repair. When the hearing aid is returned, the technician checks to ensure that it is operational. S/he then either mails the hearing aid to the veteran, or asks the clerk to schedule the veteran for an appointment, as appropriate. As part of the repair responsibility, the incumbent evaluates the operation of assistive listening devices (ALD's) to include FM systems, infrared systems, telephone amplifiers and their accessories. The technician determines if the ALD is working properly and performs routine repairs. Those ALD's that the incumbent determines cannot be repaired on site, s/he processes for repair or replacement. When the incumbent determines that the patient demonstrates skill or knowledge deficits, s/he provides specific training or patient education and documents as appropriate in the patient record. Local management of the national hearing aid program The management of stock and custom hearing aids, batteries, assistive listening devices and ear mold orders of on- and off-contract devices are the responsibility of this staff member. Remote Order/Entry System (ROES) entries, errors, certifications, and issues are managed by this staff member in partnership with coworkers. The technician is responsible for tracking hearing aid orders to insure they are received within mandated time frames. When it is determined that a hearing aid order may be delayed, s/he proactively makes appropriate contacts within and outside the Medical Center to insure that everything is done to avoid a delay in delivery. When the hearing aids are delivered to the clinic the incumbent is responsible for certifying the hearing aids and for checking the hearing aids to ensure that all ordered components are present and that the hearing aids are operational and ready to be issued. Hearing/hearing aid evaluations and patient education As part of the hearing aid fitting the incumbent instructs the patient in the proper use and care, as well as the rights and responsibilities, and safety measures for safe and effective use of the hearing aid and any assistive listening devices that are issued. The incumbent assists in preparing patients for specialized procedures including auditory brainstem testing, to include skin preparation and electrode resistance testing. Work Schedule: Monday-Friday 7:30am-4pm Telework: Not Available Virtual: This is not a virtual position. Position Title/Functional Statement #:Health Technician (Audiology)/PD21W34A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.