Location Address: 1000 Waterman Way Tavares, Florida 32778
You Will Be Responsible For:
Subject Matter Expert in clinical Electronic Medical Records and Report Delivery applications for physician office staff functionality, conducts regular quarterly office visits for touch points in assigned geographical region. Facilitates proxy physician lists for staff and monitors access for staff.
Has technical expertise and assesses, evaluates, diagnose, troubleshoots and resolve technical incidents and requests. Effectively articulates defined technical specifications required for application installs for office devices. Competent in the utilization of remote control tools to assist in analyzing and solving issues.
Performs in-depth research and conducts root cause analysis for complex report delivery issues and works collaboratively with cross functional teams to obtain resolution. Builds physician office sites in the report delivery application and updates the database to ensure accurate report delivery and avoid interruption of service.
Provides clear, detailed and concise documentation (including troubleshooting and steps to resolution) in the computerized tracking system. Works independently to ensure individual metrics and service-level agreements are achieved per the defined standard operating procedures and work instructions
Participates in training sessions, seminars, meetings, etc. to remain current with technologies implemented within the enterprise. Provides initial training and re-trainings as needed to assist customer with navigation in the EMR and Report Delivery application. Shares application tips with office staff to improve workflow efficiency.
Serves as change agent for physician office staff. Tests and implements new and/or updated software packages and supports application upgrades.
Responsible for processing security access requests for physician office staff and 3rd party vendors. Evaluates and executes access requests for appropriateness. Instructs customers on computer security compliance guidelines as defined. Recognizes and identifies inappropriate use and escalates suspected security breach concerns.
Performs other duties as assigned or directed to ensure smooth and efficient operation of the AIT department and in order to comply with AIT policy and procedures.
What You Will Need:
Knowledge and Experience
Fundamental knowledge of computer hardware and software
Conceptual and practical understanding of various training techniques for users with various learning styles Preferred.
Builds and Shares Knowledge: Develops and shares subject matter expertise/reusable assets that can be readily applied to new tasks
Communication Skills: Exhibits excellent oral and written communication skills
Develops Self: Understands own strengths and development needs, learns from experience, and owns personal development
Problem Solving: Identifies and solves problems using data collection methods, analysis, experience, and judgment
Service Orientation: Listens to and understands the customer, anticipates customer needs, and gives high priority to customer satisfaction
Subject Matter Expertise: Possesses deep knowledge and specialized skill set pertaining to the job function
Teams with Others: Creates an environment that values individual perspectives while driving towards common goals; assists teammates as necessary
Manages to Results: Contributes to the successful realization of goals and demonstrates accountability for goal realization
Education and Experience Required
Associate’s Degree in Computer/Healthcare related field
2 Years of Experience in troubleshooting hardware and software issues to resolution.
The Physician Liaison Intermediate works independently with minimal supervision on technical issues of moderate complexity. Has technical expertise with skills to assess, evaluate, diagnose, troubleshoot and resolve technical incidents and requests. Is the subject matter expert on office EMR and Report Delivery and provides guidance, training and support on the applications to facilitate efficient workflow. Provides clear, detailed and concise documentation (including troubleshooting and steps to resolution) in the computerized tracking system. Performs in-depth research and conducts root cause analysis for complex report delivery issues. Conducts multiple quarterly office visits for established physician offices in defined geographical regions. Serves as Change Agent for the physician office personnel. Responsible for evaluating and processing computer access request per defined security position guidelines and updating databases. Actively participates in on-going technical and application training and outstanding customer service; accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.