Senior Representative Patient Accounts - Pat Fin Srvcs Hosp
Penn State Health
Location: Hershey, Pennsylvania
Internal Number: 3809
Penn State Health Corporation
Location: US:PA:Hershey Work Type: Full Time FTE: 1.0 Shift: Day Hours: M-F, 8-5
SUMMARY OF POSITION: Under the direction of the Team Manager, the Senior Associate will be responsible for ensuring quality, productivity, and efficient workflow on a daily basis. The Senior Associate will also be responsible for assessing, assigning, and monitoring daily workload, providing higher-level customer service, acting as a preceptor for all new staff and serving as both an internal and external resource. The Senior Associate will also assist in developing and maintaining policies and procedures, participate in special projects, and serve as a technical resource for the team to include full knowledge of all relevant systems and total revenue cycle operations.
High school diploma or GED plus 3 years job related experience required OR Associates Degree plus 1 year job related experience required. Medical Terminology knowledge and prior Revenue Cycle experience preferred. CRCR Certified (obtained within first year of employment) Knowledge, Skills, & Abilities: Excellent customer service, communication and technology skills are required.
If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email email@example.com or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.