The primary purpose of the Health Tech. (NFS Ambassador) is to provide administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf Dietetics software. Major duties include: Customer Service (50%) Practice excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person. Communicates effectively via telephone and in-person and uses strong listening and speaking skills. Maintain the vital connection between Nutrition
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