This position requires the full understanding and active participation in fulfilling the mission of Saddleback Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Saddleback Medical Center’s strategic plan and participate in and advocate for performance improvement/patient safety activities.

The Registration Representative II is responsible for completing all registrations of patients presenting for procedures, admissions, or Emergency Room Visits.  This position will serve as a subject matter expert in the end to end admitting process and can work in all areas of the Admitting Service line.  . In addition, the representative must collect and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. The Registration Representative II is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked drawer. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.