Position Summary

The Help Desk Analyst is the first point of contact for the hospitals computer users seeking assistance with technical questions. The Help Desk Analyst will provide excellent customer service while triaging and documenting the needs of the requestor. Follows all issues from request to confirmation of resolution, fascilitating with excellent communication with other IT staff, as well as the requestors. The Help Desk Analyst must be willing and able to work outside normal business hours to include night and/or weekend shifts. Coordinates with other Information Technology areas to resolve problems, as necessary.

Education

• Associates in related field or equivalent combination of education and experience. (Required)
• Bachelor’s degree in information technology or related field of study. (Preferred)

Experience

• Experience with Microsoft Office product suite. (Required)
• Experience with Microsoft Operating Systems (Windows XP or later). (Required)
• Experience in a healthcare setting. (Preferred)
• Experience in a phone-based professional position. (Preferred)

Special Skills

• Excellent customer service skills and effective communication skills (written and oral). (Preferred)
• Excellent troubleshooting and problem-solving skills. (Preferred)