Details
Posted: 24-Apr-22
Location: Phoenix, Arizona
Salary: Open
Primary City/State:
Phoenix, Arizona
Department Name:
Clinical Care Operations
Work Shift:
Evening
Job Category:
Administrative Services
The future is full of possibilities. At Banner Health, we???re excited about what the future holds for health care. That???s why we???re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better. The future of health care starts here. If you???re ready to change lives, we want to hear from you. Apply today.
Clinical Care Operations (CCO) is the hub of patient management for the campus, including: bed assignment, unit staffing, house supervision, emergency preparedness (code events and internal disasters), patient transports, dispatch, and data analysis. Several employee groups report to this department, including clinical positions such as RN House Senior Managers, SWAT RNs, and Resource Team (RNs, NAs, PCAs, HUCs, and BHTs) plus non-clinical roles such as Office Supervisor, Transport Supervisor, Dispatchers, Staffing Coordinators/Placement Liaisons, and Information Specialists.
As a Placement Liaison, you will play a vital role in coordinating staff coverage throughout the assigned hospital to ensure a high level of patient care. You will work closely with the hospital departments to determine needs for their specific units, while also working with the House Supervisors to distribute resources according to patient acuity and needs. In addition, you will provide administrative support for the Clinical Care Operations department as needed. The ideal candidate will thrive in a fast-paced, team-oriented environment, have the ability to work with various software programs simultaneously, communicate effectively, stay calm under pressure, and adapt quickly to change.??
This is a part time mid-shift position working 27 hours per week, 2:30pm - 12:00am, with rotating weekends. Weekends and holidays are required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18% night shift differential when applicable.
Banner Estrella Medical Center is a 317-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.
POSITION SUMMARY
This position is responsible for facility-wide patient and/or staff placement operations. Serves as a liaison between both internal and external customers. Manages data as related to operations. Performs Utilization Management functions as required by facility
CORE FUNCTIONS
1. Acts as the ???Command Center??? for Hospital. Coordinates with internal personnel and external agencies to address continual demand for patient placement and/or staffing requirements and maintains list of anticipated needs and projected resources.
2. Enters, maintains, and archives data in computer files for departments as required using multiple software platforms.
3. Identifies, resolves and communicates real and potential problems and information to appropriate Nursing leadership. Prioritizes safe utilization of resources.
4. Creates and distributes individualized ad-hoc reports upon management request.
5. Facility based position with hospital-wide impact on patient throughput. Efficiently balances requests with available resources under tight deadlines and conflicting priorities.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
The position also requires skills and abilities typically gained with 1 year of experience in a healthcare office setting, previous experience in patient services or admitting would be very helpful. Must have medical terminology, excellent verbal and written communication skills, organizational skills and critical thinking skills. Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects. Employees working at Banner Behavioral Health Hospital or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
Must be proficient with commonly used office software and equipment.
PREFERRED QUALIFICATIONS
Associate Degree preferred.
Additional related education and/or experience preferred.