SUBFUNCTION DEFINITION: This position will support Ophthalmology and provide customer support, answer calls, coordinate patient schedules, triage, back-up for other clinical operations for the 18 providers and 40K visits per year.
SHIFT: 40hrs a week, Day shift 830am-5pm
???Customer Service Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
???Revenue Cycle Support Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accuratelyentered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
???Safety Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
???HIPAA/Confidentiality Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
???Compliance Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
??? High school diploma or equivalent ??? 2 years of work experience in a related job discipline.
Previous health care experience
???Skill Computer and Windows software application proficient. Keyboarding/typing minimum words-per-minute standard
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.