Call Center RN License in California - Telecommute, PST Time Zone
Location: Montebello, California
Internal Number: 107555958
The quality of care we provide our patients doesn’t change no matter how it is delivered. Joining UnitedHealth Care as a Call Center Registered Nurse can be your opportunity to offer a higher level of care to our members. While your work will take place over the phone, you’ll have a direct impact on the lives of our members, recommending an appropriate level of clinical care and connecting them with the resources they need to make informed health decisions. Our nurses do this in a way that utilizes effective/compassionate communication and allows them to develop a rapport with our members in a fast-paced environment. You’ll act as a compass for our members, guiding them through a complex medical environment as you identify appropriate providers and services, act as a health coach and provide referrals in order to optimize health outcomes.This is an exciting time to join a truly inspired organization. Take this opportunity and begin doing your life’s best work.(sm)
What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.
Shifts are 10:30am - 7pm PST or 11am - 7:30pm PST
This position includes an occasional weekend rotation
An active and unrestricted RN license in California is required for this position
An additional Compact RN license is preferred
If you are located in PST time zone, you will have the flexibility to telecommute* as you take on some tough challenges.
Assesses patient's current health status and recommends appropriate level of care based on clinical judgment and protocols
Adheres to ethical, legal / regulatory and accreditation standards
Assesses consumer's understanding of their condition and identifies potential care and / or provider gaps
Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
Assesses readiness to change, offering opportunities for intervention that will assist consumers in reaching their health care goals
Uses coaching techniques, activation and motivational skills to empower the member to take action and participate in the shared decision-making process
Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
Empowers consumers with skills to enhance their interaction with their provider
Coordinates services and referrals to health programs and community services
Assesses and triages immediate health concerns
Manages utilization through education
Collaboratively plans care with member
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Active, unrestricted RN license in the state of California
2+ years of clinical experience (any setting)
Computer proficiency utilizing MS Office (Word, Excel, PowerPoint, and Outlook), including the ability to type and talk at the same time while navigating a Windows environment
Must reside in a location that can receive a UnitedHealth Group approved high speed internet connection or can leverage existing high - speed internet service
Access to dedicated workspace from home for in-home office set up
Ability to work Pacific Standard Time hours as listed
Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
Active, unrestricted Compact RN license
Certified Case Manager (CCM)
Experience in Telephonic case management or triage
Experience working in a call center environment
Experience with the Medicare and/or Medicaid patient population
Solid working knowledge chronic medical diagnoses (CHF, COPD, diabetes, etc.)
Written and spoken Spanish proficiency
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The hourly range for Colorado residents is $26.15 to $46.63. The hourly range for Connecticut/Nevada residents is $28.85 to $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected bylower 48 law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment