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Franklin & Marshall College

Lancaster, Pennsylvania

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American Public Health Association

Washington, D.C.

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Philadelphia, Pennsylvania

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National Institute for Occupational Safety and Health (NIOSH)

Spokane, Washington

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Denver, Colorado

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Vancouver, Washington

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Charlotte, North Carolina

Patient-Centered Outcomes Research Institute

Washington DC, D.C.

EBSCO Information Systems

Ipswich , Massachusetts

EBSCO Information Systems

Ipswich , Massachusetts

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Charlottesville, Virginia

Franklin & Marshall College

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Hattiesburg, Mississippi

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Eastern Virginia Medical School

Norfolk, Virginia

Patient-Centered Outcomes Research Institute (PCORI)

Washington, D.C.

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Contact Center Spec 1
JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution.ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. En


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