Health Technician-Nutrition Communication Coordinator
Veterans Affairs, Veterans Health Administration
Location: Ann Arbor, Michigan
Internal Number: 669448500
The position works in the Nutrition Communication Center (NCC) as the NCC Coordinator located in a Department of Veterans Affairs Medical Center. The employee works with Nutrition and Food Service information systems and is responsible for maintaining the systems and resolving issues related to the N&FS systems as they arise throughout the medical center. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/25/2022. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Specialized knowledge of computer systems and programs' interrelationships to ensure efficient and accurate operations in the NCC. Includes knowledge of multiple computer systems which include but are not limited to any COTS program, CPRS, VISTA, Get WellNetwork Interactive Patient Care system/Touch tone dining, electronic menu modules. Comprehensive knowledge of computer systems (as listed above) and equipment to identify and resolve errors. Knowledge of modified diet therapies and medical nutrition therapy for health and a wide variety of disease states. Knowledge of information security requirements. Knowledge of NFS policies and procedures related to the clinical section, food service and production to ensure optimal patient safety. Knowledge and skill in handling patient problems and complaints related to NFS in accordance with established policies and procedures. Knowledge of education techniques and leadership skills in order to conduct NFS training and provide guidance to NCC employees. Ability to communicate effectively, both orally and in writing, with persons of varying educational, ethnic, and cultural backgrounds and possess skills handling customer problems and complaints. OR, Education: Applicants may substitute education for the required experience. Graduate education or an internship meets the specialized experience required above GS-5 only in those instances where it is directly related to the work of the position.* Transcripts required *One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ["Major Duties include but are not limited to: NCC Computer Support and Information Security Responsible for resolving IT issues relating to integration of VISTA, Get Well Network/Touch Tone Dining and Nutrition and Food Service System, i.e., Computrition, or any other Commercial Off-The-Shelf (COTS) program. Develops and updates nutrient data base on nutrition analysis of menu items served. Responsible for making menu/recipe changes and all necessary updates in food service system (any COTS program). Ensures that all recipes are standardized and costed. Performs system updates as needed to ensure efficiency and accuracy of system. Maintains the overall quality of the NFS computer operations and provides input for implementing new and modified programs. Consults with COTS contractor when unable to resolve issues internally. Assures menus (electronic or paper) are set up in a user-friendly manner for Veterans. Trouble shoots and resolves all electronic or paper menu issues throughout facility. Consults with clinical nutrition staff to resolve tray ticket issues with complex diets. As needed, develops and maintains Veterans' database. Responsible for creating electronic reports per local standard operating procedure (SOP) and worksheets necessary for food service operations. Provides training for all Nutrition and Food Services (NFS) employees on computer systems and security issues. Follows all applicable regulations and law regarding the use of computer operations systems, software, electronic documents and files, activating printers, managing reports, utilizing intranet and internet resources, and managing e-mail and calendar functions. Customer Service and Staff Development Serves as NCC liaison between Veterans, multidisciplinary healthcare staff, and NFS. As the NCC Coordinator, resolves all COTS and menu selections issues for veterans throughout the facility. Serves as the NFS training and development coordinator. May need to travel to multiple sites or locations. Develops annually a comprehensive training plan for NFS including but not limited to Patient Centered Care, food safety and sanitation, NFS directives, NFS Standard Operating Procedures and Medical Center Memorandums. Creates objectives and adapts training to various educational levels as needed. Evaluates training needs and establishes necessary training schedules and mandatory/nonmandatory topics. Develops and leads employee customer service training and maintains a customer service plan for NFS. Develop and conduct department orientation for Food Service employees. Employee may train individuals or groups as appropriate. Participates in performance improvement activities by assisting in the development of indicators and monitors, data collection and analysis, corrective actions and preparation of required reports. Complies with regulatory agency standards, including state, federal and The Joint Commission (TJC). Performs other directly related duties as assigned Work Schedule: Schedule to be discussed during interview, may include weekends and holidays\nVirtual: This is not a virtual position.\nPosition Description Title/PD#: Health Technician-Nutrition Communication Coordinator/99861-S\nRelocation/Recruitment Incentives: Not Authorized\nPermanent Change of Station (PCS): Not Authorized\nFinancial Disclosure Report: Not required Physical Requirements: Routine work requires repetitive motion activities of the hands and fingers for extensive phone, keyboard and computer mouse use, standing and sitting for extended periods of time, intermittent/non-strenuous ambulation around all areas of the medical center, and carrying light items such as papers, books, portable scales, and food trays. Occasionally, duties may require the movement of audio-visual equipment and/or classroom area organization and driving an automobile. Work Environment: The majority of work is performed in an office setting or kitchen setting and involves everyday risks which require normal safety precautions typical of places such as kitchens, offices, meetings, training rooms, or libraries. The employee may, in certain instances, be exposed to contagious disease and interact with veterans who may have behavioral health issues. Work required to be performed in a kitchen setting may involve exposure to wet floors, and hazards of food processing and serving equipment."]
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.