Job Number:

Applicants may apply for this position by submitting a resume/ CV to the following email address: mgmtrecruit@cookcountyhhs.org. When submitting a resume/CV by email, you must include the job title and posting number in the subject line of your email.

JOB SUMMARY

The Senior Director of Care Coordination is responsible for the performance and outcomes of multiple care coordination teams that provide service to managed care members, Cook County Health (CCH) patients and those identified as being at risk due to either social, medical or behavioral conditions. The multi-disciplinary care coordination team provides coaching, advocacy, and navigation services for those who are justice-involved, homeless, affected by severe mental health issues as well as substance use disorder, medically frail or challenged by social determinants. Through staff optimization, effective technology and support partnerships, the Senior Director of Care Coordination supports the clients and stakeholders to improve patient perception of health, quality and optimization of outcomes and achievement of system, contractual and departmental objectives through the coordination of team members' activities. The Senior Director of Care Coordination is responsible for the performance and outcomes of multiple care coordination teams that provide service to managed care members, Cook County Health (CCH) patients and those identified as being at risk due to either social, medical or behavioral conditions. The multi-disciplinary care coordination team provides coaching, advocacy, and navigation services for those who are justice-involved, homeless, affected by severe mental health issues as well as substance use disorder, medically frail or challenged by social determinants. Through staff optimization, effective technology and support partnerships, the Senior Director of Care Coordination supports the clients and stakeholders to improve patient perception of health, quality and optimization of outcomes and achievement of system, contractual and departmental objectives through the coordination of team members' activities.

This position is exempt from Career Service under the CCH Personnel Rules.

Minimum Qualifications

• Master's degree in nursing, social work or public health or undergraduate clinical degree with an MBA from an accredited college or university
• Seven (7) years of successful program management experience
• Five (5) years of direct service or program administration for underserved populations
• Two (2) years of experience managing a multi-disciplinary workforce
• Two (2) years of Managed Care experience
• One (1) year of experience with audits, surveys, or accreditation preparation experience. (HSAG, NCQA, Health plan)

Preferred Qualifications

• Process improvement experience, i.e., Quality Improvement
• Bilingual

Knowledge, Skills, Abilities and Other Characteristics

• Knowledge of trauma informed care, impact on social determinants on ability of membership to engage and self-manage
• Knowledge and proficiency in Microsoft Office applications as well as care coordination software
• Knowledge of collective bargaining agreements and impact on workforce
• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Excellent program development, management and leadership skills
• Ability to manage competing priorities and meet deadlines
• Ability to provide clear and informative presentations to a diverse audience (i.e., physicians, community based organizations, executive leadership)
• Ability to incorporate diverse points of view and data to arrive at conclusion
• Ability to support program development and enhancement in the face of ambiguity
• Ability to assess program performance and incorporate knowledge into improving program performance
• Ability to support effective teams
• Ability to present to multiple types of stakeholders
• Ability to maximally organize resources to meet objectives
• Ability to review reports and develop action steps based on information presented
• Ability to prioritize, plan and organize projects and tasks
• Ability to multi-task and meet deadlines in a fast paced and stressful environment
• Demonstrates attention to detail, accuracy and precision
• Demonstrates commitment to the population served at CCH

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

• A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.