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Call Center Coordinator II
DescriptionSummary:The Coordinator Call Center II is responsible for the customer care center workforce management and reporting activities including: forecasting, scheduling, real time management, historical, custom and ad hoc reporting. This position provides management of the day to day operations of the dialer, provides mentoring and feedback to dialer group, monitors performance and completes daily department reporting package. It is the call center coordinator's responsibility to ensure that all calling list are ready to dial on a daily basis and adjustments made real-time as necessary to meet the organizational business goals.Monitor and manage service results for the call center, notifying the manager as problems arise, perfo


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