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American Academy of Pediatrics

Itasca, Illinois

UMass Boston - Manning College of Nursing & Health Sciences

Boston, Massachusetts

Boston College

Chestnut Hill, Massachusetts

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Jefferson County Government

Golden, Colorado

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Department of Health & Exercise Science, University of Oklahoma

Norman, Oklahoma

National Institutes of Health - National Institute of Nursing Research

Bethesda, Maryland

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Los Angeles Department of Water and Power

Los Angeles, California

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CVS Health

Big Pine Key, Florida

AcademyHealth

Washington, D.C.

Eastern Michigan University

Ypsilanti, Michigan

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Ithaca, New York

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Harris County Public Health

Houston, Texas

Texas A&M University Department of Nutrition

College Station, Texas

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Trinity Health Ann Arbor Hospital

Ann Arbor, Michigan

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Purdue University- Department of Public Health

West Lafayette, Indiana

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St. Paul, Minnesota

West Virginia University School of Public Health

Morgantown, West Virginia

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CVS Health

Port Charlotte, Florida

Washington County Public Health

Hillsboro, Oregon

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Contact Center Spec 1
JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and


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