Headquartered in Wilmington, Delaware, ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health.
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions
Generous paid time off with annual roll-over and opportunities to cash out
12 week paid parental leave
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Oversees the daily operations and fiscal responsibilities of ED Registration to include accurate check-in; check out, information capture and revenue collection.
Provides leadership support to the team while also completing registration functions as needed to assist the team during peak volumes
Creates & manages caregivers schedules to ensure adequate staffing
Responsible for recommending budget items and requisitioning supplies approved.
Responsible for evaluating caregiver performance and recommends merit increases, promotions, and disciplinary actions as needed.
Responsible for hiring new caregivers and developing a successful onboarding/orientation process
Maintains electronic timecards and payroll approval responsibilities
Ensures office space, supplies and equipment are maintained appropriately.
Ensures business functions are operative, effective, and efficient while meeting regulatory and policy standards.
Reviews business processes while making recommendations for improvement.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other caregivers, patients and visitors.
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Education: Associates Degree in healthcare of business, or 4 years' experience in business/healthcare administrative environment
Four years of progressive leadership experience in a healthcare setting is required. Hospital experience preferred. Knowledge of and functionality with a computerized registration and scheduling system, preferably Powerchart and Soarian. Basic computer skills that include word and excel. Basic knowledge of Medical Terminology. Staffing and shift coverage experience. Advanced customer service skills demonstrating professional conduct and courtesy. In-depth knowledge of third-party payers and understanding of the pre-certification process.
Licenses / Certifications: None required
Work Schedule: Works a minimum of 40 hours per week, primarily day shift during business hours with the expectation to flex time to meet with caregivers on opposite shifts or cover during a critical staffing need.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.