AdventHealth Information Technology

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• Award-winning IT Department

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule:  Full-Time

The role you’ll contribute:

The Physician Liaison Intermediate works independently with minimal supervision on technical issues of moderate complexity. Has technical expertise with skills to assess, evaluate, diagnose, troubleshoot and resolve technical incidents and requests. Is the subject matter expert in AdventHealth applications accessed by office staff, including the EMR and  results routing, and provides guidance, training and support on the applications to facilitate efficient workflow.  Provides near time clear, detailed and concise documentation (including troubleshooting and steps to resolution) in the computerized tracking system. Performs in-depth research and conducts root cause analysis for IT issues.  Conducts weekly, monthly and proactive quarterly office visits for established physician offices in defined geographical regions. Serves as Change Agent for the physician office personnel. Responsible for evaluating and processing computer access requests per defined security position guidelines and updating databases. Actively participates in on-going technical and application training.  Engages in mentoring less experienced team members.  Actively participates in outstanding customer service inclusive of at the elbow support with consistent timely follow-through and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Has proficiency in clinical Electronic Medical Record functionality, has expertise in web-based applications for post-acute settings, and other key applications for physician office staff.   Conducts proactive weekly, monthly and quarterly office visits in assigned geographical region.
• Proven competency with core Provider personalization options with EMR; able to assist Providers and Extenders with personalization, including how to share physician lists.   
• Has technical expertise and assesses, evaluates, diagnose, troubleshoots and resolve technical incidents and requests. Effectively articulates defined technical specifications required for application installs for office devices. Competent in the utilization of remote control tools to assist in analyzing and solving issues.
• Performs in-depth research and conducts root cause analysis for IT issues and works collaboratively with cross functional teams to obtain resolution.  Knowledgeable about views to validate that accurate results routing is set-up, to ensure accurate report delivery and avoid interruption of service.
• Provides go live support and post go live optimization at local sites and for other AdventHealth facilities with readiness to work evenings, nights, and weekends in order to fully support AdventHealth Operations.   Engages with pilot programs and all projects in collaboration with AIT and the facilities.
• Inputs clear, detailed and concise documentation (including troubleshooting and steps to  resolution) in the computerized tracking system. Works independently to ensure individual metrics and service-level agreements are achieved per the defined standard operating procedures and work instructions.
• Responsible for processing security access requests for physician office staff and 3^rd party vendors. Evaluates and executes access requests for appropriateness. Instructs customers on computer security compliance guidelines as defined.  Recognizes and identifies inappropriate use and escalates suspected security breach concerns.
• Plans and conducts initial training and re-trainings as needed to assist customers with navigation in the web-based application, including personalization in the EMR.  Shares application tips with office staff to improve workflow efficiency. Develops, implements, maintains, and optimizes health information technology training materials for Provider Office staff based on current clinical practice and workflow. Incorporates both in person and virtual learning tools to facilitate knowledge transfer with Provider office staff customers. 
• Participates in training, hands on practice, and teach-backs to remain current with technologies implemented within the enterprise.  Assumes responsibility for self-learning and knowledge transfer. 

The expertise and experiences you’ll need to succeed:

Education and Experience Required:

• Associate degree
• Experience in troubleshooting hardware and software issues to resolution 
• Knowledge of computer hardware and software
• Microsoft Office including Excel, Word, PowerPoint and Outlook
• Advanced knowledge of Provider and office staff workflow (CPOE and documentation) with conceptual and practical understanding of various training techniques for users with various learning styles
• Industry experience with electronic medical records

Licensure, Certification, or Registration Required:

• Current valid driver’s license in state of primary work locale
• Communication skills both written and oral, are professional and follow defined escalation process

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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