At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
Â Â Â
FTE: 1, Shift: Night, Schedule: 40hrs/week, 80hrs/2wk pay period - Including every other weekend.
Bilingual skills (English/Spanish) preferred
With continual and direct patient contact, the Patient Access Representative I performs diversified tasks and duties associated with registrations in the Emergency Department. Collects demographics, obtains signatures, and basic insurance information.
ESSENTIAL RESPONSIBILITIES 1. Admit/register patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.). Obtain all required admission/registration information and ensures an accurate medical record is created. Promote accurate billing information. 2. Demonstrates exceptional customer service and interacts effectively with all patients, customers, and members of the health care team providing knowledgeable and professional communication. 3. Consistently complies with state and federal regulations; obtain appropriate signatures, completes all required forms, and provide patient information as required. 4. Collects co-pay, deductibles, deposits and payments due and/or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission/registration process. 5. Communicates and coordinates with all departments, medical offices, healthcare facilities and all other entities for patient services and information. 6. Completes forms and applications. Documents accurately and in a timely manner. 7. Actively attends department staff meetings and required educational opportunities. 8. Meets Quality Assurance benchmarks, completes daily work list, self corrects errors, participates in audits and performance improvement projects. 9. May cross-train in other areas within the department when necessary as well as perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS Education: High School diploma or GED equivalent required. Experience: Hospital patient access, medical billing, or office administrative experience preferred. Licenses/Certificates/Registration: Certified Revenue Cycle Specialist (CRCS) certification preferred.
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
Mission-driven: Partnering for healing and a healthy future
Market Leadership: Washington's largest community-based, locally governed health system
Technology: "Most Wired" healthcare system 10 years in a row
Employee-centric: Named Forbes "America's Best Employers by State" in 2021
Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountain, and forest at every turn
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $15.88 - $21.61 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicantâs years of experience align.
Associated benefit information can be viewed here.
Position Type: Full time - Regular Primary Shift: Night Work Schedule: Night
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.