As a Phlebotomy Supervisor you will lead a team of Phlebotomists and directly impact the Patient/Client experience. You will manage and oversee all aspects of our LabCorp patient service centers and designated client locations. This role emphasizes your ability to lead, inspire, and develop others. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
Supervise a team of 31 phlebotomists working in Patient Service Centers and/or physician's offices
Manage patient flow, wait times, and inventory levels and information logs
Monitor monthly productivity and report any deviations as necessary
Coordinate phlebotomists' schedules through resourceful and creative thinking
Perform operational duties such as payroll, monthly schedules and performance appraisals
Partner with Human Resources regarding employee relations issues and disciplinary actions
Hire and train phlebotomists to fill any open positions
Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
Provide exceptional customer service to all patients and clients
Assist in the set-up of new Patient Service Centers or Client Offices
Provide resolution of any patient or client issues
Perform, collect and prepare specimens when needed
Travel to additional sites as necessary
High school diploma or equivalent
Prior experience in a leadership position
Phlebotomy certification from an accredited agency is preferred
Previous experience as a phlebotomist is highly preferred
Must be at least 21 years' old and have a Valid Driver's License and good driving record
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
Work Schedule: Monday - Friday 8am-5pm, additional days and hours may be required
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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Clear and confident health care decisions begin with questions. At Labcorp, we’re constantly in pursuit of answers. With unparalleled diagnostics and drug development capabilities, we accelerate innovation and provide insight to improve health and improve lives. Whether you’re a patient, provider, researcher or in the pharmaceutical industry, we’re here for you. More than 70,000 employees strong, we serve clients in more than 100 countries. Labcorp (NYSE: LH) reported revenue of $14 billion in FY 2020.