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Access Center Training & QA Specialist
PRIMARY FUNCTION: The Call Center Trainer & Quality Assurance Specialist will be responsible for assessing the quality of the performance of staff in the Access Center who handle inbound/outbound calls who have been trained on the system tools needed to perform their daily responsibilities. The Trainer QA Specialist will provide training, monitor calls, and record findings to assess employee demeanor, technical accuracy, performance, and conformity to department and company policies and procedures.PRINCIPAL DUTIES AND RESPONSIBILITIES:Develop training guides/checklists and serves as primary staff trainer for Patient Access processes and systems utilized by Access Center staff, Patient Service Representatives, Nurs


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