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University of Texas Health Science Center at Houston School of Public Health Logo
University of Texas Health Science Center at Houston School of Public Health

San Antonio, Texas

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Fairfax County Government

Fairfax, Virginia

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New Jersey Department of Children and Families

Trenton, New Jersey

University of Hawaii at Manoa

Honolulu, Hawaii

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University of Illinois at Chicago

Illinois

University of California, Irvine

California

Resources for Abortion Delivery

United States - Nationwide

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Los Angeles Department of Water and Power

Los Angeles, California

University of Illinois Cancer Center

Chicago, Illinois

Institute of Health Policy, Management, and Evaluation

Ontario, Canada

Institute of Health Policy, Management, and Evaluation

Toronto, Ontario, Canada

Pew Charitable Trusts

Dist. Columbia, Washington

County of San Mateo

South San Francisco, California

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University of Memphis

Memphis, Tennessee

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University of Memphis

Memphis, Tennessee

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University of Memphis - School of Public Health

Memphis, Tennessee

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University of Memphis - School of Public Health

Tennessee

Bowie State University

Bowie, Maryland

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Fairfax County Government

Fairfax, Virginia

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Resound Research for Reproductive Health

Austin, Texas

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Provider Customer Advocate
JOB SUMMARY The Customer Advocate 1, under general supervision, communicates to Members and Providers policy and procedures and services of the Health Plan (Plan), and handles any complaints concerning the Plan by the membership. This position works on the Members behalf to resolve any issues and concerns by going the extra mile, when needed. ESSENTIAL FUNCTIONS OF THE ROLE Under general supervision, communicates to Members and Providers policies, procedures and services of the Plan to ensure complete knowledge of the Plan. Helps Members with access to the Plan system, and helps members pick an appropriate physician, and help with appointments.Must adhere to call handling goals of 80% of calls answered within 30 sec


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