Job Summary

As a member of the Technical Services Team, this job is responsible for the implementation and maintenance of application delivery mechanisms utilizing virtualization technologies from VMware and Citrix. Other responsibilities include management of desktop deployment images and application testing in an EHR environment including integration of third-party hardware and software. Responsible for providing an exceptional user experience in a 24x7 critical patient care environment. Development and execution of patch management required to provide a secure environment for clinical and business applications.

Job Specific and Unique Knowledge, Skills and Abilities

• Thorough understanding of application delivery methods ensuring an exceptional end user experience, including but not limited to Citrix Unidesk, Avanti AppSense, Microsoft System Center Configuration Management and Microsoft Application Virtualization (App-V).

• Thorough understanding of Citrix XenServer, XenApp, and XenDesktop management, support and troubleshooting.

• Knowledge and experience managing, maintaining and installing VMware virtualization technologies including ESX, Vsphere and Vmotion.

• Demonstrates the ability to learn new technologies and technical skills quickly and effectively.

Essential Tasks and Responsibilities

• Support of EHR client software in an physical and virtualized desktop environment. 

• Researches and makes recommendations for new desktop management systems and operating systems.

• Partners with Engineering team to develop efficient solutions to solve complex technical problems in support of a 24x7 environment.

• Active Directory design, support and troubleshooting including management of Group Policies.

• Assists application teams with system selection processes and performs systems analysis and specifications to support new applications and the maintenance of existing infrastructure supporting clinical and business systems. 

• Installs and maintains virtual machines in a Vmware environment to support Citrix XenApp and XenDesktop applications.

• Performs Windows and Linux operating system installation, maintenance and  tuning on servers and desktop virtual machines according to current industry best practice standards.

• Utilizes good communication skills between team members, customers, and other employees to ensure clear, concise and professional.

• Development and execution of appropriate security protocols utilizing an effective patch management strategy.

• Documents procedures for technical areas, provides cross training to team members to ensure repeatable and consistent process are replicated  throughout the technical team.

• Builds/tests/executes disaster recovery plans for highly available application environments.

• Performs other duties and responsibilities as required.

• Participates in an out-of-hour support rotation (on-call) to support the organization.

Minimum Job Qualifications

• Licensure or other certifications: Candidate must possess a current certification in one of the following: VMware (VCP-DCV, VCP-DTM, VCP 4 or higher), Microsoft (MCSA, MCP, MCTS, Server 2003 or higher), Citrix (CCA-V, CCA-N, Xenapp 4.5 or later, XenDesktop 5 or later, XenServer 6 or later), CompTIA's Server +. If the candidate does not possess one of the above certifications, the candidate must pass an assessment test offered by Epic Computer Systems.

• Educational Requirements: High School Diploma or GED. Candidate will be required to attend Epic Hyperspace Deployment training and successfully pass certification exam and course project at end of training.

• Minimum Experience: Five (5)+ years experience in maintaining complex IT infrastructure in a 24x7 environment is required.

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About Northeast Georgia Health System

Northeast Georgia Health System (NGHS) is a not-for-profit community health system anchored by five NGMC hospital campuses and a Level I Trauma Center, all dedicated to our mission to improve the health of our community. We believe that your next role is more than just a job; it’s a major life decision. NGHS fosters a working culture for more than 1,400 medical staff members representing 60+ specialties that prioritizes professional development, career advancement and access to leading technology. Discover how NGHS can support the life you choose to live.

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