JOB SUMMARYServes as the critical point of contact for both public and internal (employee, patient, visitor) customers:  properly greeting and recording requests.  Serves as the link between customers and various hospital departments for problem resolution.  Efficiently performs all duties related to directory assistance and documentation and dispatch of work requests utilizing the hospital - designated software(s).ESSENTIAL FUNCTIONS OF THE ROLEUtilizes telephony and software systems to accurately identify and greet callers, record requests, document and properly assign work requests for all services helped by the CSC.Effectively handles and resolves challenging customer situations through appropriate communication me