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Sansum Diabetes Research Institute
Santa Barbara , California
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Associate Professor or Professor & Chair of the Department of Health Behavior, Policy, and Managemen
Joint School of Public Health @ Old Dominion University and Norfolk State University
Norfolk, Virginia
CUNY School of Medicine
New York, New York
Humana Professor of Community Health & Equity, Jefferson College of Population Health, Thomas Jeffer
Thomas Jefferson University
Philadelphia, Pennsylvania
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Indiana University School of Public Health: Bloomington
Bloomington, Indiana
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Minneapolis, Minnesota
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Orlando, Florida
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Benefis Health System
Great Falls, Montana
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Durham, North Carolina
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Sr. Retention Representative
Job SummaryThe Sr. Retention Representative is responsible for providing exceptional customer service and support to members enrolled in Medicaid STAR, STAR+PLUS, CHIP, CHIP-P, Health Insurance Marketplace, and D-SNP plans. Reporting directly to the Retention Manager, the Sr. Retention Representative will handle inbound and outbound calls, addressing member inquiries, resolving issues, and assisting with plan retention efforts. The Sr. Retention Representative will also support cross-selling initiatives to ensure members remain within the organization's product portfolio, promoting seamless transitions across product lines when needed. The representative will be a key player in ensuring member satisfa
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