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Arlington County Government
Arlington, Virginia
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The Center for Climate, Health, and Healthcare
New Brunswick, New Jersey
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Peter O'Donnell Jr. School of Public Health at UT Southwestern Medical Center
Dallas, Texas
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Associate Professor or Professor & Chair of the Department of Health Behavior, Policy, and Managemen
Joint School of Public Health @ Old Dominion University and Norfolk State University
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New York, New York
County of San Mateo
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Washington, D.C.
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Contact Center Specialist
JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems, and providing information on behalf of the institution.ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.Ensures a positive and exemplary experience with all customers by focusing on cu
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