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LabCorp is seeking a dedicated and motivated individual to join our team in Puerto Rico.

This is a unique role that will split duties between the Customer Service Representative and Specimen Processing departments. You will work the first half of the shift performing customer service duties and will perform Specimen Processing & Accessioning duties remainder of your shift.

Schedule: Monday-Friday 7AM-4PM but must have the flexibility to work on occasional 2nd shift 2PM-10PM.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. 

Customer Service Representative Responsibilities

• Act a liaison between LabCorp, the customer base and patients.
• Resolve routine customer requests with products or services via inbound, outbound calls,     or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution

Specimen Processor Responsibilities:

• Introduce and prepare biological specimens to the laboratory to ensure accurate processing
• Verify patient demographic information matches the test requisition form submitted
• Data entry of patient information into the computer system for tracking purposes
• Meet key production metrics and quality measures to ensure timely and accurate results
• Unpack and route specimens to their respective staging areas
• Pack and ship specimens to proper testing facilities when required
• Properly prepare and store excess specimen samples 
• Resolve and document any problem specimens
• Operate automated instrumentation under supervision if necessary

Requirements

• High School Diploma or equivalent
• Fluent in English and Spanish is required.
• Previous medical or production experience is a plus
• Proficient computer and typing skills
• Must pass standardized color vision test
• Comfortable handling human biological specimens including blood, urine and tissue samples
• Ability to lift up to 30lbs, work in protective equipment and sit/stand for long periods of time
• Strong eye hand coordination in order to accurately identify specimens by touch and sight
• Ability to work both independently and in a team environment
• High level of attention to detail with the ability to problem solve
• Strong communication skills; both written and verbal

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

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About Labcorp

Clear and confident health care decisions begin with questions. At Labcorp, we’re constantly in pursuit of answers. With unparalleled diagnostics and drug development capabilities, we accelerate innovation and provide insight to improve health and improve lives. Whether you’re a patient, provider, researcher or in the pharmaceutical industry, we’re here for you. More than 70,000 employees strong, we serve clients in more than 100 countries. Labcorp (NYSE: LH) reported revenue of $14 billion in FY 2020.

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