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The University of Arkansas for Medical Sciences (UAMS)
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Canada Research Chair(Tier1) in Physical Activity & Health in Children/Youth with Chronic Conditions
College of Kinesiology, University of Saskatchewan
Saskatoon, Saskatchewan, Canada
UC Davis Centers for Violence Prevention
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Humana Professor of Community Health & Equity, Jefferson College of Population Health, Thomas Jeffer
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Contact Center Specialist
JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems, and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on
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