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Job Summary

Facilitates multidisciplinary improvement teams, gathers data, performs research, completes analytics and compiles best practice information while providing project / program management for clinical and operational leader achievement of transformational strategic and tactical project results.– Focused on multi-project initiatives at the platform and multi-platform level and involving major segments of the organization, to achieve improved patient experience, safety, staff satisfaction, quality, timeliness and efficiency improvements while achieving a favorable return on investment.

Job Duties

• Develops work plans for discrete projects and program and multi-project initiatives.
• Works with project accountable leaders to manage the work to meet project milestones through application of project management discipline, consistent follow through, relationship management and creative organizational problem solving.
• Hardwires process improvements and embeds process and outcome metrics in improvement initiatives that; draw data electronically from clinical and administrative records; are presented in easy to understand graphic format and have sufficient detail to identify specific sources of actionable opportunity.
• Works with service lines and departments to formulate improvement strategies, approaches, and designs complex improvements in operations and patient care workflows.
• Leverages extensive operational and clinical experience to resolve difficult opportunities.
• Assesses the local stakeholder environments and works with project sponsors and leaders to build the support and will to address improvement opportunities among line staff, providers and leaders.
• Establishes and manages relationships to achieve transformational change with line staff, providers and leaders.
• Facilitates and trains trainers for multidisciplinary and multi-site teams and supports accountable leaders in managing project teams.
• Uses analytic, experiential and subjective assessment skills to identify large performance improvement opportunities.
• Identifies and applies relevant best practice improvement tools and solutions from prior training and experience, internal best practices, literature and external relationships, and applies them to current projects; innovates on a wide variety of best practice approaches; becomes industry thought leader in focused areas.
• Collaborates with internal and external resources to utilize expertise from multiple sources.
• Documents work products and methodologies to enable knowledge transfer.
• Designs and develops general use education plans and content.
• Manages and conducts training for providers, leaders and executives.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

The successful candidate will possess strong process improvement skills and an understanding of performance metrics, as well. as the ability to drive change.

Primary work location can be flexible, but this role requires up to 50% local travel in the Geisinger service area for business meetings.

Education

Bachelor's Degree-Healthcare Related Degree (Required), Master's Degree-Healthcare Related Degree (Preferred)

Experience

Minimum of 5 years-Related work experience (Required), Minimum of 3 years-Managing people, processes, or projects (Required)

Certification(s) and License(s)

Six Sigma Certified - American Society for Quality (ASQ)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

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