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Posted: 31-May-25
Location: Durham, North Carolina
Categories:
Internal Number: 257929
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
JOB LOCATION
Division of Medical Genetics - 905 S. LaSalle Street, Durham, NC
JOB SUMMARY
We are seeking a Patient Care Technician (Patient Service Technician) to provide assistance to Genetic Counselors (GC) in carrying out tasks related to clinical duties including processing of genetic testing and obtaining of relevant records and genetic histories.
JOB DUTIES AND RESPONSIBILITIES
- Contact patients to identify main concerns and take information on previous genetic work up. Determine if other relatives of the patient were evaluated in the past by Genetics.
- Take basic pedigree information from patient.
- Confer with patients to obtain information for chart and laboratory records, explain procedures, allay fears and elicit cooperation; ensure completion of patients' laboratory tests prior to examination by physician.
- Contact referring offices/specialties/clinics to obtain precise records needed.
- Verify that specialty services notes and/or specific lab results were sent.
- Prepare patients for diagnostic and therapeutic procedures to include obtaining specimens.
- Assist with coordination of collection of patient's samples, complete test requisition forms, and contact internal and external laboratories to determine status of genetic testing.
JOB ELIGIBILITY REQUIREMENTS
- Work requires completion of a related 1 year technical school program.
- Bachelor's degree with interest in Genetic Counseling preferred
- Work generally requires two years of experience in health care specialties related to the specific position; two years additional years related experience may be substituted for the technical school.
JOB HOURS:
The schedule for this position is day shifts.
Job Code: 00004113 PATIENT CARE TECHNICIAN
Job Level: B2
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
