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Posted: 04-Jul-25
Location: Raleigh, North Carolina
Categories:
Internal Number: 26359
The WKCC Case Manager, LCSW provides comprehensive care management services within a multidisciplinary team to support the success of the WKCC Population Health Management care model, designed to improve quality, reduce cost, promote optimal patient health and well-being across the continuum of care, and promote patient and provider satisfaction. Utilizes data analytics, population health principles, and quality measures to facilitate delivery of high quality, cost effective, patient-centered, holistic care to optimize patients? health and health outcomes. Implements the case management process to assess, plan, implement, coordinate, monitor, and evaluate resources and services to promote optimal health and health outcomes of high risk, complex patients experiencing behavioral health and/or complex social determinant of health-related barriers or needs. Conducts psychosocial assessments and facilitates interventions to address identified need(s). Delegates care plan tasks to appropriate care team members. Collaborates with providers, practices, care team members, community agencies, and patient support networks. Promotes optimal health and self-management through advocacy, empowerment, multi-modal communication, education and coaching, behavioral health support, therapeutic counseling, behavior change support, identification of and connection with resources, facilitation of efficient service delivery, and promotion of a positive patient-PCP relationship. Supports providers and practice's ability to deliver quality care and care management services. May include home, community, inpatient, and/or ambulatory-based patient encounters. Accountable for consistently achieving quality metrics.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Licensure
Licensed Clinical Social Worker Required - And Certified Case Manager Required - Or Commission for Case Management Certification Required - Within 24 Months of Hire
Education
Master's Degree Social Work Required
Experience
5 Years Clinical - Social Work Required - Or 3 Years Clinical - Social Work Required - And 2 Years Clinical - Discharge Planning Or Clinical - Case Management Or Clinical - Home or Community Health Required - And 1 Year Clinical - Utilization Management Or Quality Improvement Preferred
