Career Center

Virtual Care RN, Full Time Days – AdventHealth Shawnee Mission

All the benefits and perks you need for you and your family:

• Vision, Medical & Dental Benefits from Day One
• Student Loan Repayment Program
• Received Magnet® recognition from the American Nurses Credentialing Center in January 2019

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time Days

Shift:

M-F 9:00 am to 5:30 pm.

Training will be onsite in the office at Advent Health Shawnee Mission for the first two months

Location: AdventHealth Shawnee Mission

The community you’ll be caring for:

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you’ll contribute:

The CxC Virtual Care Nurse coordinates care, educates clients, and provides protocol-driven interventions within the scope of practice that have direct influence on clinical and whole health outcomes. It is a dynamic and systemic collaborative approach to providing and coordinating health care services to a defined population across the continuum. Responsibility include virtual assessment of healthcare needs, collaboration, and coordination with health care providers, and development of plan of care with accurate documentation of these activities. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The nurse reports to department leadership and maintains a working knowledge of AdventHealth service offerings, service workflows, and CxC technologies necessary to perform all job functions.

The value you’ll bring to the team:

Demonstrates excellent customer-care skills

Provides virtual clinical care within their nursing scope of practice

Competent in remote patient monitoring and uses critical thinking skills and decisive judgment to provide triage

to symptomatic consumers in accordance with scope of practice

Elicit questions, concerns, and information from caller to assess symptoms, determine acuity, identify

appropriate algorithm/protocol, and develop patient care plan and follow-up

Provide professional advice, education, and options based on assessment, established algorithm/protocol, and

clinical judgment; when appropriate, escalate interactions to appropriate emergency response services

Provide referrals to healthcare providers and community resources when appropriate; assist with follow-up or

appointment scheduling when needed

Utilize proper escalations when issues arise and see them through to resolution

Adhere to all established workflows, scripting, and department greetings

Thoroughly document all interactions and consistently update consumer records in the relevant technology

system(s)

Provide courteous responses and excellent customer service when fielding inquiries from a variety of sources,

including consumers, clinic staff, physicians, CxC colleagues, and leaders

Actively work with staff and supervisors to achieve established performance metric standards

Maintain knowledge of CxC services and AH offerings to properly direct inquiries when outside of service’s scope

Perform other duties, as assigned by the Supervisor or other leaders

Escalate issues or complaints, as appropriate, to appropriate parties

Adhere to department policies and procedures and HIPAA regulations

Qualifications

The expertise and experiences you’ll need to succeed:

Education

Education Level Education Details Required/

Preferred

Associate of Science degree in Nursing-Required

Graduate of an accredited school of nursing- Required

Bachelor's BSN Degree- Preferred

Work Experience

Experience Experience Details Required/

Preferred

in a centralized environment-Preferred

Previous experience with virtual/telephonic care coordination, remote patient

tracking devices, and call-center experience-Preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Shawnee Mission

Schedule: Full-time

Shift: 1 - Day

Req ID: 25018090

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.