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Description

Job Summary

Assists in examinations and treatment of patient's care under the direction of the physician and/or clinician. Supports patient care management by performing various administrative functions. 

Job Specific Duties

• Answers telephones, routes calls, takes, and relays accurate phone messages.
   
• If applicable, prepares and administers medications/immunizations to patients as directed by provider.
   
• Communicates all significant changes in patient conditions or behavior to clinicians and physicians. 
   
• Ensures all medical record/patient charts contains necessary documentation for medical appointments. Completes charting, collects, and distributes medical record documents related to patient.
   
• Gathers data for general information, special reports, contacting other employees, departments, agencies, and individuals for additional material. May prepare reports for provider approval. 
   
• Maintains/prepares billing charge and reconciliation, assist in completing claims forms, and answers patient questions in reference to payment status.
   
• Runs reports for credit cards, super bills, and etc. Prepares final bookkeeping of assigned cash drawer and prepares and makes timely deposits. 
   
• Maintains a clean and orderly work area and patient rooms. 
   
• Operates and maintains equipment in proper working condition/order. Ensures medical supplies and inventory are maintained. 
   
• Performs and documents vital signs and measurements. Provides and documents patient and family education. 
   
• Assists physician with simple procedures and patient transport. Collects specimens and distributes to laboratory for results. 
   
• Prepares for patient visits by preparing /pulling charts, printing super bills, and informing physician and other clinical staff of changes in schedule. 
   
• Schedules appointments, diagnostic, therapeutic, verifies medical appointments, obtains and/or verify authorizations. 
   
• Processes medical documentation for office visit and follow-up with patient when required. 
   
• Serves as receptionist, conducts patient check-in, registration, collects fee for service/co-payments, and verifies referrals, insurance data, patient's address & other pertinent information. 
   
• Tracks all samples per policy before providing to patients to ensure proper coordination with physician orders or requests. 
   
• Enters electronic order for lab, x-ray and medication/prescriptions for provider review and approval in electronic medical record. 
   
• Process refills as directed by provider and written protocols. 

Qualifications

Minimum Job Requirements

• Medical Assistant Certification (must maintain active and in good standing throughout employment) and a minimum of 3 years of Medical Assistant experience; OR must have at least one of the following and a minimum of 5 years of Medical Assistant experience:
  
  • Proof of graduation from an accredited Medical Assistant program
  • Emergency Medical Technician (EMT)
  • Licensed Practical Nurse (LPN)
  • Nursing Degree (e.g., ASN or BSN)
    
• American Heart Association BLS - maintain active and in good standing throughout employment

Knowledge, Skills, and Abilities

• High School education or equivalent preferred.
  
• Fluent in both English and Spanish highly preferred.
  
• Able to effectively communicate verbally and in writing.
  
• Basic computer and math skills.
  
• Excellent patient management, customer service, and interpersonal skills.
  
• Strong problem solving, critical thinking and conflict resolution skills
  
• Ability to manage multiple priorities and strong time management skills
  
• Able to float to various Primary Care Centers while maintaining the delivery of clinical excellence and high-quality service
  
• Able to work effectively in a collaborative environment.

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